Common questions on your parcel, package or shipment…

• Where is my shipment?
• Why is my shipment delayed?
• My package hasn’t arrived.
• My shipment is running late.
• My tracking hasn’t updated.
• My package is stuck in transit.
• My order is delayed.
• Why hasn’t my shipment moved?
• When should I contact Customer Service?
• My package missed its delivery date.

Shipment delays can occasionally occur due to circumstances outside of normal operations.

Common Reasons for Delays

• Severe weather
• Traffic conditions
• Mechanical issues
• Customs processing
• Incorrect address information

What You Can Do

1. Check the latest tracking update.
2. Confirm the delivery address is correct.
3. Verify contact information on file.
4. Contact Customer Support if the shipment exceeds the expected delivery timeframe.

Frequently Asked Questions

Why has tracking stopped updating?

Tracking updates may pause while shipments move between facilities.

Can I receive updated delivery estimates?

Customer Support can provide additional delivery information when available. Email service@reliablelogistics.ca

Delivery Attempt Was Unsuccessful

If a delivery attempt failed, don’t worry—your package is still on the way.

📦 Why the delivery may have failed
Common reasons include:

• No one was available to receive the package
• Incomplete or incorrect address details
• Access restrictions (e.g., gated building, locked entry)

🔁 What happens next?
Depending on the carrier, they may:

• Attempt delivery again
• Leave the package at a local depot or pickup location
• Return the package to the sender after multiple attempts

📍 What you should do

• Check your tracking updates for the latest status
• Review any delivery notices left by the carrier for instructions

Order Data Received

The carrier has received the electronic shipment information; however, the parcel has not yet been physically scanned into the carrier’s network.

Escalate If

• • No carrier scan is received within 24 business hours of dispatch.

Carrier Processing

The parcel has been received by the carrier and is being processed through the carrier’s sorting network.

Escalate If

• • No movement is received within 48 business hours.

Parcel Arrived

The parcel has arrived at a carrier sorting facility or terminal and is awaiting further processing.

Escalate If

• • No additional movement within 24–48 business hours.

Departed Local Terminal or Departed Terminal

The parcel has departed the local terminal and is moving toward the next facility or the delivery route.

Escalate If

• • No tracking updates within 48 business hours.

Scheduled for Delivery

The parcel has been scheduled for delivery on a specific date but has not yet been loaded onto a delivery vehicle.

Escalate If

• • The scheduled delivery date passes without a new tracking update or delivery confirmation.

Out for Delivery

The parcel has been loaded onto the driver’s vehicle and is expected to be delivered that day.

Escalate If

• • The parcel is not delivered by the end of the delivery day.
  • No additional tracking update is received within 24 business hours.

Delivery Exception

An unexpected event has prevented delivery.

Examples include:

• • Customer unavailable
  • Business closed
  • Incorrect or incomplete address
  • Weather delay
  • Mechanical issue
  • Access restrictions

Escalate If

• • No movement occurs within 24–48 business hours.

Refused

The consignee refused to accept the shipment at the time of delivery.

Returned

The parcel is being returned to the shipper.

Reasons may include:

• • Refused by consignee
  • Undeliverable address
  • Customer requested return
  • Unclaimed shipment

Delivered

The carrier has confirmed successful delivery of the shipment.

Please escalate to service@reliablelogistics.ca and provide your tracking number and we will be happy to assist.

How to Track a Shipment

To view the latest updates on your delivery:

1. Locate your tracking number
2. Visit our tracking page:
   https://shipezee.com/tracking
3. Enter your tracking number
4. Click Track to view your shipment status

Common Tracking Statuses

In Transit or Carrier Processing
Your shipment is currently moving through the transportation network.

Out for Delivery
Your shipment is on the final-mile carrier’s delivery vehicle and scheduled for delivery today.

Delivered
The shipment has been delivered to the destination.

Delayed
The shipment may be delayed due to weather, traffic, operational issues or carrier mechanical issues.

Exception or Alert
An unexpected issue has occurred that may impact delivery.

When to Contact Customer Support

Please contact Customer Support service@reliablelogistics.ca if:

• Tracking has not updated for more than 24–48 hours
• The shipment is significantly delayed
• Delivery was attempted but not completed
• You believe the shipment is lost