How do I submit feedback or a make complaint?
This article can help if you are looking for: How do I make a complaint? How do I submit feedback? Report a delivery issue Delivery complaint Shipping complaint Missing package Damaged shipment Warehouse complaint Driver complaint Employee complaint Accessibility feedback Customer service complaint Product concern Order issue Contact customer service Contact HR How Do I […]
Hours of Operation
What time are you open and do you work weekends or after-hours? Customer Service Coverage Standard Hours of Operation Monday to Friday – 9:00am to 5:00pm (EST) (excludes statutory holidays) Email: service@reliablelogistics.ca Escalation: darlener@reliablelogistics.ca After-hours and weekend coverage Any request sent outside standard hours of operation will be actioned the following business day. For time sensitive matters […]
How do I contact Customer Service?
If asking about Reliable Logistics or want to talk with someone directly… I am in need of general information on my order/shipment. We are happy to assist but need more information. Please contact Customer Support service@reliablelogistics.ca at service@reliablelogistics.ca and provide your tracking number and one of our team members will contact you to help resolve your question.
Frequently asked billing questions
How do I get help with my invoice, payment, charges, or billing? If you have a billing question for a package you received, please contact the merchant directly.
What locations do you have? Where are you located?
Where is Reliable located. How many locations do you have. How can I contact you. Do you have warehouses across Canada? Do you have locations in the United States? Where is your head office? How do I contact Customer Service? How do I contact Reliable Logistics for general inquiries? Reliable Logistics specializes in customs clearance, freight management (LTL and […]
How do I report a damaged, lost, missing, or stolen package and submit a claim?
How do I report a problem with my package? If your shipment arrives damaged or is lost, a claim may be submitted for review. Required Information Please provide the following: Tracking number Proof of value or invoice (non-commercial invoice) Photos of damaged items (if applicable) Photos of packaging materials (if applicable) Description of the damage (if […]
What should I do if my order, package, or shipment arrived damaged, opened, or is missing an item?
If your order, package, or shipment arrived damaged, opened, tampered with, or is missing one or more items, please follow the steps below to report the issue and begin an investigation. My Order Arrived Damaged or is missing an item. We’re sorry your order didn’t arrive in perfect condition. Contact Customer Support at service@reliablelogistics.ca with your order number […]
What to do if your shipment is delayed
What to do if my parcel, package or shipment is delayed, late, in transit or has not arrived or not delivered? Common questions on your parcel, package or shipment… Where is my shipment? Why is my shipment delayed? My package hasn’t arrived. My shipment is running late. My tracking hasn’t updated. My package is stuck […]
My order says delivered, but I didn’t receive it
If your order is marked as delivered but you can’t find it, please try the following steps: 🔍 Check Around Your Delivery Location Look around your front door, mailbox, porch, or building entrance — carriers may leave packages in a safe, discreet spot Check with neighbors or other household members in case someone accepted or […]
Delivery attempt and re-delivery information
What happens if a delivery cannot be completed? Delivery Attempt Was Unsuccessful If a delivery attempt failed, don’t worry—your package is still on the way. 📦 Why the delivery may have failed Common reasons include: No one was available to receive the package Incomplete or incorrect address details Access restrictions (e.g., gated building, locked entry) 🔁 What […]