What to do if my parcel, package or shipment is delayed, late, in transit or has not arrived or not delivered?
Common questions on your parcel, package or shipment…
- Where is my shipment?
- Why is my shipment delayed?
- My package hasn’t arrived.
- My shipment is running late.
- My tracking hasn’t updated.
- My package is stuck in transit.
- My order is delayed.
- Why hasn’t my shipment moved?
- When should I contact Customer Service?
- My package missed its delivery date.
Shipment delays can occasionally occur due to circumstances outside of normal operations.
Common Reasons for Delays
- Severe weather
- Traffic conditions
- Mechanical issues
- Customs processing
- Incorrect address information
What You Can Do
- Check the latest tracking update.
- Confirm the delivery address is correct.
- Verify contact information on file.
- Contact Customer Support if the shipment exceeds the expected delivery timeframe.
Frequently Asked Questions
Why has tracking stopped updating?
Tracking updates may pause while shipments move between facilities.
Can I receive updated delivery estimates?
Customer Support can provide additional delivery information when available. Email service@reliablelogistics.ca