Definitions of tracking status updates/Parcel & Package Tracking Status Definitions & Escalation Guidelines
Order Data Received
The carrier has received the electronic shipment information; however, the parcel has not yet been physically scanned into the carrier’s network.
Escalate If
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- No carrier scan is received within 24 business hours of dispatch.
Carrier Processing
The parcel has been received by the carrier and is being processed through the carrier’s sorting network.
Escalate If
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- No movement is received within 48 business hours.
Parcel Arrived
The parcel has arrived at a carrier sorting facility or terminal and is awaiting further processing.
Escalate If
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- No additional movement within 24–48 business hours.
Departed Local Terminal or Departed Terminal
The parcel has departed the local terminal and is moving toward the next facility or the delivery route.
Escalate If
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- No tracking updates within 48 business hours.
Scheduled for Delivery
The parcel has been scheduled for delivery on a specific date but has not yet been loaded onto a delivery vehicle.
Escalate If
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- The scheduled delivery date passes without a new tracking update or delivery confirmation.
Out for Delivery
The parcel has been loaded onto the driver’s vehicle and is expected to be delivered that day.
Escalate If
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- The parcel is not delivered by the end of the delivery day.
- No additional tracking update is received within 24 business hours.
Delivery Exception
An unexpected event has prevented delivery.
Examples include:
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- Customer unavailable
- Business closed
- Incorrect or incomplete address
- Weather delay
- Mechanical issue
- Access restrictions
Escalate If
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- No movement occurs within 24–48 business hours.
Refused
The consignee refused to accept the shipment at the time of delivery.
Returned
The parcel is being returned to the shipper.
Reasons may include:
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- Refused by consignee
- Undeliverable address
- Customer requested return
- Unclaimed shipment
Delivered
The carrier has confirmed successful delivery of the shipment.
Please escalate to service@reliablelogistics.ca and provide your tracking number and we will be happy to assist.