How do I submit feedback or a make complaint?

How Do I Submit Feedback or Make a Complaint?At Reliable Logistics, we value your feedback and are committed to providing exceptional service. Whether you have a compliment, concern, or complaint, we’re here to help and ensure your feedback reaches the appropriate team.

Service, Delivery & Product ConcernsPlease contact our Customer Service team if your inquiry relates to:

• Delivery service concerns
• Shipping or delivery delays
• Lost, damaged, or missing shipments
• Delivery driver service
• Warehouse or fulfillment services
• Product concerns
• Order issues
• General customer service
• Tracking questions
• Returns or delivery problems

Contact Customer Service:

📧 service@reliablelogistics.ca

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Accessibility FeedbackReliable Logistics is committed to providing accessible goods, services, and facilities for all customers.

If you have feedback regarding the accessibility of our services or require communication in an accessible format, please contact us.

Accessibility Contact:

📧 service@reliablelogistics.ca

We will provide or arrange accessible formats and communication supports upon request.

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Concerns About a Reliable Logistics EmployeeIf your concern relates to the conduct or behaviour of a Reliable Logistics employee (other than a delivery service issue), please contact our Management Team directly for a confidential review.

Examples include:

• Employee conduct
• Workplace behaviour
• Professionalism concerns
• Ethical concerns

Confidential Contact:

📧 hr@reliablelogistics.ca

Please note: Concerns regarding delivery drivers or delivery service should be directed to Customer Service at service@reliablelogistics.ca so they can be investigated promptly.

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What Happens After I Submit Feedback?Once we receive your feedback or complaint:

1. Your submission will be reviewed by the appropriate department.
2. We may contact you if additional information is required.
3. We will investigate the matter and take appropriate action where necessary.
4. We aim to review all feedback within a reasonable timeframe and resolve concerns as quickly as possible.

All complaints are handled in accordance with Reliable Logistics’ internal complaints process.