Returns Management

Single Source Solution 

One of the biggest challenges that comes from Companies participating in eCommerce is how to handle returns. International eCommerce shippers have difficulty with customs regulations, getting the product back to the initial induction point, the delay in getting refunds to customs and the cost of moving single items across the border. Domestic returns can be just as challenging for Canadian shippers, without the customs regulations. 

 Reliable logistics offers our branded “Reliable Returns” Program. We will customize a solution just for you and provide the connection and visibility that you need. Whether you are looking for a simple spreadsheet accounting, or you want to connect real time to our returns program, we have a solution to meet your needs. Our focus is on managing your backend so that you can ship in confidence that we will minimize your cost and improve your customer interaction by handling the returns effectively and efficiently. 

Our returns management services include: 

• Consolidated returns – We will manage all your North American returns. We will consolidate returns and ship back to your facility when the volume has reached an agreed upon level or on a scheduled basis. This will reduce your current returns cost. 
• Triage – We will inspect your product and based on agreed upon standards decide how to handle the items